Support Center

Need help with ML Data Factory? We are here to ensure your data pipeline runs smoothly.

If you have found a bug or have a feature request, please reach out via email:

App won't open a video? Ensure your video file is in a supported format (typically .mp4 or .mov) and that you have granted Photos/Files permissions in your device's Settings > Privacy.
Export failing? Ensure your device has enough free storage space to create the temporary zip file, especially if you are processing large batches of video.
Need to reset the app? If you encounter unexpected behavior, try force-closing the app and restarting your device.
Permissions: If you accidentally denied permission to your Photo Library, go to your iPhone's Settings > ML Data Factory and toggle Photos to "Full Access."